What happens if a machine problem occurs after installation?
Our after-sales team will respond promptly. We provide online troubleshooting, video guidance, spare parts support, and engineer dispatch services when necessary to minimize production downtime.
How long does machine production take?
Normally, the production time is 30–60 working days after receiving the deposit and confirming all
technical details. The exact delivery time depends on the machine configuration and project complexity.
How long does installation take?
According to the size of the project, we usually send one or two engineers to your factory. Installation,commissioning, and operator training typically take 10–25 days.
Do you provide training for our operators?
Yes. Our engineers will provide on-site training during installation. Your operators will learn machine
operation, daily maintenance, troubleshooting, and safety procedures until they can operate the equipment independently.
What is the warranty period?
We provide a 12-month warranty after installation or 18 months from shipment, whichever comes first.
During the warranty period, we provide free replacement parts for quality-related issues.
What certifications do your machines have?
Our machines comply with international quality standards and can be supplied with CE certification and
other required documentation according to the destination market.
Can I customize the machine according to my requirements?
Yes. We offer customized solutions based on bottle shape, cap type, production capacity, factory layout,
local voltage standards, and specific product requirements.
How do you provide technical support after installation?
We offer lifetime technical support. Customers can contact our after-sales team by email, WhatsApp, WeChat, phone, or video call. Our engineers can provide remote troubleshooting and on-site support when necessary.
What voltage can your machines operate on?
Our machines can be customized to meet your local electrical standards, such as 220V, 380V, 415V, 440V,50Hz, or 60Hz.
What voltage can your machines operate on?
Our machines can be customized to meet your local electrical standards, such as 220V, 380V, 415V, 440V,50Hz, or 60Hz.
